Frequently Asked Questions
Everything you need to know about your musical journey with Terry Carter Music Store.
What is the processing time for my order?
Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your instrument leaves our warehouse.
Do you offer international shipping?
Yes, we ship our instruments and accessories worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are instruments inspected before they are shipped?
Absolutely. Every instrument undergoes a multi-point inspection and professional setup by our technicians to ensure it is ready to play the moment it arrives at your door.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a refund or exchange, provided it is in its original condition.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm to help you get the gear you need.
How can I track my package?
Once your order ships, you will receive an email with a direct link to the carrier's tracking page. You can also track your order status by logging into your account on our website.